The Warehouse Associate will be responsible for working alongside our teams with organizing merchandise, keeping track of inventory, and maintaining the warehouse in an orderly fashion.

Responsibilities

• Demonstrates a positive attitude towards customers and coworkers.

• Answers correspondence such as emails in a courteous manner.

• Collaborates with coworkers to meet department goals and daily operations.

• Assists with loading, unloading, prepping, and pulling merchandise for deliveries and transfers.

• Ensures warehouse area is cleaned, organized, free of all trash and recyclables, and any tools or equipment are put away when not in use.

• Moves furniture and other merchandise by hand or with the assistance of equipment.

• Assembles merchandise as needed.

• Friendly, passionate, and committed to following our company mission and vision.

• Supportive to a work environment where everyone is proud to work.

• Upholds all company safety procedures and follows OSHA and any State related safety standards and practices.

• Consistently on-time to assigned work schedules and hours.

• Attends training sessions and department meetings.

Qualifications

• Prior warehouse experience is a plus.

• Must be able to lift/carry/push/pull of objects up to 75 pounds, and with the help of equipment and assistance maneuver heavier merchandise.

The Furniture Repair Technician will be responsible for inspecting, maintaining, and repairing furniture by utilizing various equipment and tools. Additionally, the Technician will ensure customer satisfaction by verifying all merchandise is operational and presentable.

Responsibilities

• Demonstrates a positive attitude towards customers and coworkers.

• Answers telephones and radio calls in a courteous manner.

• Listens to customers to determine restoration or repairs needs and meets expected timeline of service completion.

• Collaborates with supervisor and other departments on projects or complicated repairs.

• Examines merchandise and furniture to determine type of material, extent of deterioration or damage and plan of restoration or needed repairs.

• Performs various restoration tasks: painting, staining, removing solvent, treating surfaces, and mixing ingredients.

• Safely operates variety of shop equipment and tools to fabricate, repair, reinforce, and replace parts of merchandise or furniture.

• Ensures customer expectations are met with repairs by testing and verifying safety standards.

• Ensures shop area is cleaned, organized, free of all trash, and any tools or equipment are put away when not in use.

• Friendly, passionate, and committed to following our company mission and vision.

• Supportive to a work environment where everyone is proud to work.

• Upholds all company safety procedures and follows OSHA and any State related safety standards and practices.

• Consistently on-time to assigned work schedules and hours.

• Attends training sessions and department meetings.

Qualifications

• General knowledge of basic tools is required.

• Prior experience in any one or all the following areas is a plus: wood repairs including burn-ins & wood graining, color matching and blending, leather repairs including scuffs/holes/tears, upholstery repairs, or structural/mechanism repairs.

• Must be able to lift/carry/push/pull of objects up to 75 pounds, and with the help of equipment and assistance maneuver heavier merchandise.

The Customer Service Coordinator will be responsible for guaranteeing customer satisfaction by processing orders, answering questions, following up with concerns, and verifying products are scheduled accurately for deliveries.

Responsibilities

• Demonstrates a positive attitude towards customers and coworkers.

• Answers correspondence in a courteous and professional manner.

• Listens to customers questions and concerns.

• Assesses the service needs of customers and connects them to the right individual or department.

• Follows up with customers as needed to ensure they are satisfied with their service and purchase.

• Collaborates with supervisors and other departments on difficult tasks or customer needs.

• Facilitates customer requests for pricing, quotes, orders, purchases, and deliveries.

• Determines solutions to resolve customer issues or questions.

• Records accurately the details of customer contacts, orders, accounts, and issues.

• Follows company processes for documenting all customer transactions and questions.

• Friendly, passionate, and committed to following our company mission and vision.

• Supportive to a work environment where everyone is proud to work.

• Knows company policies and procedures.

• Consistently on-time to assigned work schedules and hours.

• Attends training sessions and department meetings.

Qualifications

• Prior experience as a customer service representative or similar.

• Ability to utilize computer programs and software to complete daily tasks.

• This position regularly requires prolonged periods of sitting and/or standing at a desk and working on a computer.

The Accessory Specialist will be responsible for positively contributing to the arrangement of furniture, backdrops, and other accessories within the stores. Additionally, the Specialist will ensure the sales floor presentations are within the expectation of our store display guidelines.

Responsibilities

• Demonstrates a positive attitude towards customers and coworkers.

• Coordinates with the Store Manager and Accessory Manager to determine appropriate placement of displays and products.

• Maintains inventory control measures through proper procedures like transfers, write outs, returns, damages, display, and signage.

• Unpacks and assembles accessory items.

• Verifies all married product and brands are grouped together and displayed properly.

• Understands how to display items safely such as pictures, mirrors, lamps, and other heavy items.

• Ability to safely utilize general shop equipment including but not limited to hand drills, hammers, ladders, and hand carts.

• Assists with occasional painting projects and floor resets.

• Provides light housekeeping assistance by cleaning, dusting, pricing, and arranging product.

• Friendly, passionate, and committed to following our company mission.

• Supportive to a work environment where everyone is proud to work.

• Upholds all company safety procedures and follows OSHA and any State related safety standards and practices.

• Consistently on-time to assigned work schedules and hours.

• Attends training sessions and department meetings as required.

Qualifications

• Enjoys being creative.

• General knowledge of basic tools is required.

• Ability to work independently.

• Travel between stores may be required.

• Must be able to lift/carry/push/pull of objects up to 50 pounds.

The Bookkeeper will be responsible for ensuring accounts are current and accurate in addition to using specialized software, spreadsheets, and other tools to track and manage data.

Responsibilities

• Demonstrates a positive attitude towards customers and coworkers.

• Answers correspondence in a courteous and professional manner.

• Collaborates with coworkers to meet customer satisfaction.

• Communicates any difficult or complicated tasks to supervisor.

• Checks and verifies source documents such as invoices, receipts, and computer printouts for all retail locations.

• Performs routine financial calculations such as but not limited to amounts due, verification of balances, processes discounts, payments, and finance charges.

• Accesses computerized financial information to answer general questions as well as those related to specific accounts.

• Maintains confidentiality of company records and documentation.

• Effectively utilizes bookkeeping software, spreadsheets, and databases to complete tasks.

• Checks for accuracy in figures, postings, and reports.

• Friendly, passionate, and committed to following our company mission and vision.

• Supportive to a work environment where everyone is proud to work.

• Knows company policies and procedures.

• Consistently on-time to assigned work schedule and hours.

• Attends training sessions and department meetings.

Qualifications

• Prior bookkeeping related experience is a plus.

• Microsoft Office Suite knowledge is required.

• Must be able to lift/carry/push/pull of objects up to 20 pounds as needed for general office duties.

The Receptionist will be responsible for providing high-quality customer service and administrative support such as welcoming and directing our customers, answering phone calls, and assisting with the day-to-day functions of the store.

Responsibilities

• Demonstrates a positive attitude towards customers and coworkers.

• Answers correspondence in a courteous and professional manner.

• Collaborates with coworkers to meet customer satisfaction.

• Communicates any difficult or complicated tasks to supervisor.

• Greets customers and visitors entering the establishment, determines nature and purpose of visit, and directs them to a sales associate and/or a location within the store.

• Operates multiline phone system to answer, screen, or forward calls, provide information or take messages.

• Assists manager and coworkers with tasks to support day-to-day operations.

• Receives and records payment receipts for goods and services.

• Performs administrative support tasks, such as operating computers to work with payment records, customer invoices and other documents.

• Transmit information or documents to customers, using computer and physical mail.

• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

• Friendly, passionate, and committed to following our company mission.

• Supportive to a work environment where everyone is proud to work.

• Knows company policies and procedures.

• Consistently on-time to assigned work schedule and hours.

• Attends training sessions and department meetings.

Qualifications

• Prior customer service experience is preferred.

• Microsoft Office Suite knowledge is required.

• Must be able to lift/carry/push/pull of objects up to 20 pounds as needed for general office duties.