Frequently Asked Questions
Is your furniture in stock or do I have to wait for it?
One of the foundations that Walker’s has been built on is to have readily available furniture. We generally have about 90% of our furniture in stock so that you don’t have to wait.
Are you locally owned?
Yes. Walker’s first began as a small store in Spokane. Although we have grown to include stores throughout Eastern Washington, Northern Idaho, and Northern Oregon areas, we are committed to maintaining that small store feel while at the same time giving you the benefits of big store discounts.
Do you offer any type of discounts for purchasing multiple items?
Although we are committed to having the most competitive prices you will find, we also feel you should be rewarded for purchasing multiple items. We believe that the more you buy from us, the more you should save. We offer discounted package prices for bedroom sets, dining sets, living room sets, and entertainment sets just to name a few. Our sales staff is trained and committed to working with you so that you receive the savings you deserve.
What is your return policy?
At Walker’s, we understand that many times you will not know if the item is right until you get it into your home. For that reason we offer a 10 day return policy. If the item is not a good match for your home, you will be fully reimbursed for the price you paid for that specific item as long as it is returned to us within 10 days of when you received it. This is assuming of course, that we receive the item back from you in the same condition that you received it from us. You will still be responsible for any delivery fees that may be applicable. As is floor model items are also excluded from this policy.
Do you match prices from other furniture stores?
We are committed to having the lowest every day prices you will find, but if you do discover an identical item (same manufacturer and model number) we will certainly match that same price. This is valid only if you find this item in our local retail market (Eastern Washington, Northern Idaho, and Northern Oregon) and a price quote must be presented to one of our sales associates that includes the item and store information. Price matching is only valid for new purchases and/or purchases that are up to 30 days old.
Do you offer a military discount?
We greatly appreciate the service of the men and women of our armed forces and we enjoy giving back to them. We offer an additional 5% discount on top of any sale, promotion, or special pricing we may be running. A military identification card must be presented. See a sales associate for further information. Tempur-Pedic, iSeries, and iComfort mattresses are excluded due to pricing restrictions from the manufacturer.
What if I want to purchase an item but don’t need it for awhile?
We have a large distribution center in Spokane where we can hold your furniture for up to sixty days. After sixty days, we ask that you pick up or have your furniture delivered. If circumstances arrive so that this is not possible, please contact your sales associate to discuss further options.
Does your living room furniture come in any other colors?
It depends on the specific item you are interested in. Some of the manufacturers we carry have hundreds of special order options where others only make it one specific way. Contact our sales staff for further information.
How long of a wait is it for special orders?
Your wait time for special orders will vary depending on the manufacturer it is being ordered from. Some special orders we receive as quickly as two weeks where others can take much longer. Please contact your sales associate for your specific special order wait time.
What do I need to do to get a special order started?
At the time of your special order, we require at least a 20% deposit. The 20% deposit is non-refundable once the order is placed. After we receive your furniture, you will need to pay any remaining balance in full upon pick up or prior to setting up a delivery date.
What happens if I cancel my special order?
If circumstances arise so that you need to cancel a special order, you will receive a full refund minus the 20% non-refundable deposit you paid.
Where is the furniture that you carry made?
It depends on the specific item you are interested in. Much of the furniture that we carry is made right here in the US where as some of it is imported from all over the world. No matter where we are getting our furniture from, we make sure we bring in only the best quality at the best possible price.
What is the typical lifespan of a mattress?
Most mattress experts suggest you should replace your mattress every 7 to 10 years to maintain your optimum sleep levels. Of course, lower quality mattresses may not last that long and higher quality mattresses may last even longer.
What are the mattress brands you carry?
We currently stock a large variety of Serta iAmerica, Enso, Serta Bellagio, Serta iSeries, Serta iComfort, Simmons Beautyrest and Tempur-Pedic. Our mattress collections will give you a large selection of price range along with numerous mattress types such as firm, medium, soft, ultra soft, innerspring, memory foam, hybrid, gel infused, latex and adjustable mattresses. Whatever your mattress needs may be, we are sure to have what is right for you.
What types of accessories do you carry?
We stock thousands of accessories so that you can find the right piece(s) to add that special touch to your home. Just to name a few we carry lamps, rugs, wall décor, table top décor, and comforter sets.
Do you charge for delivery?
All of our stores have a $79 local delivery charge. This is a flat rate no matter how many items you are having delivered. Our delivery service includes assembly of all items, bringing the furniture into your home, and removing all packaging material. The charge for out of town deliveries will vary. Contact any of our sales staff for further information.
Will the delivery drivers pick up and take away my old furniture?
Due to the fact that there is limited space on our trucks, we do not take away old furniture for the exception of certain mattress sets. Many of our stores partner with local charities, however, who will gladly pick up most anything you no longer have a need for. Contact our sales staff for further information.
Do you deliver to Seattle, Canada, or Montana?
At the current time we are not set up to make deliveries in those areas, however, we do deliver into some areas of Western Washington and up to the Canadian and Montana borders.
Can you ship items?
Generally we do not deliver items that go further than our delivery radius of Eastern Washington, Northern Oregon, and Northern Idaho. It is likely more beneficial to find a furniture retailer closer to you that carries the manufacturer of the item(s) you are inquiring about. Even if they don’t carry the specific item(s) you are looking for, they may be able to special order it in for you. In regards to if it’s possible to ship the item(s) from us to you, the answer is yes, but you would be responsible for selecting a freight company you are comfortable working with (often times is Fed Ex or UPS) and paying them directly. Since the freight services are not our employees and not our trucks, once the item(s) is picked up from us, we have no control on how it is handled in route to you and if it arrives in good condition. If any kind of shipping damage does occur, you would then need to take that up with the freight company as we are removed from the situation once the freight carrier takes possession of the items from us. If you understand and agree to the shipping details involved, we are more than willing to assist you in any way we can as far as giving you the weight/dimensions of the box(es), as well as a pick up location for your freight company. If you would like to discuss this any further, please email us at firstname.lastname@example.org and we would be happy to assist. Otherwise, we wish you nothing but the best in your search.